Support Area

How can we help you?

Tranxfer customers have multiple support options available to them: A customer portal, phone and Email support, and also, a Training program where they will find all the information they need.

Customers Portal

Submit new support cases and track their status through Tranxfer’s Customer Portal. You can also access the last documentation from there. In addition, in the portal you can manage your queries and requests about the products.

Training

We offer various Tranxfer courses and training materials online and onsite. You can apply for registration and training in the following ways:

1. Contact with your account executive

2. Send an email to [email protected]

If you still have some additional questions, our team of experts is at your disposal to provide you with help online, by chat, email or phone.

Online chat

If you need a quick answer to your questions, start an online chat with our Support and Commercial Service team.

Email Support

If you have any questions or issues, please email our support team at [email protected] Please specify the product release and relevant error or log messages to speed up resolution.

Support by phone in Europe

Out of Europe

Business queries: +34 607 435 683

Technical Support (8×5): +34 902 042 210

Technical Support (24×7): Only for customers who have contracted this service. To find out your assigned number or to contract this service, contact your commercial advisor.

If you are located in another region and wish to obtain local assistance, send us an email to [email protected] and we will get in touch with you.