Sending personal documents via email, without any real guarantees of security, remains a practice that is as common as it is problematic in the banking sector. Although for years it has been the fastest way to collect customer information, today it poses a clear risk from both a security and regulatory compliance standpoint.
Aware of this reality, Tranxfer, experts in secure information exchange, and Bankflip, a startup specializing in extracting official documents from public agencies via APIs, have joined forces to offer a game-changing solution: receiving documentation securely, quickly, and seamlessly for the customer.
Less friction, more conversion
Many banking processes—such as opening accounts, applying for loans, or obtaining mortgage appraisals—require the submission of public documents that users don’t always have on hand. When the process drags on or becomes complex, the result is clear: users abandon the process, and business opportunities are lost.
“If the process gets complicated, the user abandons the ‘cart,’ just like with an online purchase,” explains Eli Bernal, CEO of Tranxfer. “With this integration, we retrieve the documents directly from public agencies, without the customer having to leave the process.”
Thanks to this solution, the bank eliminates unnecessary steps and users can complete the process without interruptions, improving the experience and increasing completion rates.
Álvaro Mancilla, CEO of Bankflip, and Eli Bernal, CEO of Tranxfer
Security as a Fundamental Pillar
Beyond agility, the solution focuses on what truly matters to the financial sector: data security.
With Tranxfer, documents:
- Are received encrypted in transit and at rest
- Are managed with full traceability (who, when, and from where)
- Are automatically deleted according to the timeline defined by the institution
- Include built-in antivirus and file type control
All of this strictly complies with the GDPR and prevents sensitive information from being exposed in inboxes, shared drives, or systems not equipped to handle it.
A microsite that simplifies everything
The joint solution takes the form of a customized microsite—the Tranxfer intake portal—where customers can securely upload their documents. Furthermore, thanks to integration with the Bankflip API, users can authorize the direct retrieval of documents from official portals such as the Tax Agency or Social Security, without manual downloads or switching between interfaces.
The result: less effort for the customer and a much more efficient process for the bank.
Quick implementation with no technical complexity
From the financial institution’s perspective, another major benefit is the ease of deployment. The solution comes pre-packaged, with an interface that can be adapted to the bank’s visual identity and without the need to integrate multiple APIs separately.
👉 It can be up and running in less than 24 hours, avoiding unnecessary burdens on internal development teams.
Looking to the future
Although the initial focus is on Spain, Tranxfer and Bankflip are already working with their sights set on Italy and Portugal, markets with a similar regulatory framework. In a later phase, expansion could also reach Latin America, where there is a clear opportunity to modernize the receipt of banking documentation.
Security, compliance, and agility: the necessary balance
This solution demonstrates that it is possible to balance security, regulatory compliance, and operational efficiency, delivering value to both security and business teams.
“We’re not just addressing a technical or compliance need, but also a business need that has a direct impact on citizens,” says Eli Bernal.
Because when technology simplifies processes and protects data at the same time, that’s when it truly makes an impact.
📲 You can read more about this success story in La Vanguardia:
