How H10 Hotels Protects the Exchange of Sensitive Information with Suppliers
The hotel industry handles a considerable volume of critical information on a daily basis: contracts with suppliers, personnel files, legal documentation, investment and construction projects, and DPO reports. A significant portion of this information must be shared with external parties, and it is precisely at that moment—when the document leaves the organization—that the risk of exposure is greatest.
H10 Hotels, one of Spain’s leading hotel chains, identified this need and sought a solution that would meet its security and regulatory compliance standards.
The Challenge
Departments such as Legal, DPO, HR, Investments, and Construction routinely share high-value documentation with suppliers and external third parties. Traditional solutions had significant limitations: size restrictions, a lack of traceability, and no control over how the recipient uses the file once they receive it.
For an organization with strict data protection and cybersecurity obligations, managing these transfers without visibility or guarantees was not a viable option.
The Solution
H10 Hotels implemented Tranxfer Exchange along with its Google Workspace integration, deploying it across both the group’s hotels and its corporate offices. The key to the solution lies in its native integration with Gmail and Google Drive: teams can securely send and receive files without leaving the tools they already use on a daily basis, which has been a key factor in the platform’s adoption.
Tranxfer establishes an encrypted channel between H10 Hotels and its external vendors, with full traceability of every transfer. Additionally, the platform includes view-only permissions, which allow for the sharing of confidential documents while preventing their download, adding an extra layer of control over the most sensitive information.
Results
The implementation has had a direct impact on the departments most exposed to the exchange of sensitive information with third parties. The Cybersecurity team now has full visibility into all outbound transfers, something that previously could not be systematically monitored.
Integration with Google Workspace has been, according to the H10 Hotels team itself, one of the decisive factors in the solution being adopted naturally and without resistance from users.
“Tranxfer establishes a secure channel between H10 and the external provider. This is the tool’s greatest strength: reducing the risk of exposure when sharing information with third parties. The cybersecurity team can fully monitor transfers. Additionally, Tranxfer has integrated its tool with Google Workspace, which has greatly contributed to the solution’s adoption, as users don’t have to leave their usual application. Tranxfer also allows for viewing permissions and can prevent downloads of confidential documents, adding extra layers of file security. It complements Gmail and Google Drive perfectly.”
— Cristiano Dias, CISO at H10 Hotels
Cristiano Dias – CISO at H10 Hotels
Conclusion
H10 Hotels’ experience reflects a common challenge faced by organizations with complex operations: ensuring that sensitive information is protected not only within the corporate perimeter, but also in every interaction with the outside world. Tranxfer Exchange has provided the hotel group with a secure, traceable channel that is seamlessly integrated into its work ecosystem, allowing its teams to operate with greater confidence and its Cybersecurity department to maintain the control that the situation requires.
